Ricoh

Office equipment giant gets multi-national tracking & research programme that trigger change

Conversion Rate Optimisation, Creative News, Digital Marketing

Who?

Ricoh. With over 1.4 million B2B customers globally. They are, among other things, an office solutions, infrastructure, IT and commercial printing powerhouse. If you haven’t heard of them, they’re kind of a big deal.

Why?

This multi-billion £ global entity wanted expert help in tracking and understanding key business intelligence across their multiple customer types and website portals, throughout Europe. This information would form the basis of future development cycles and strategy for the regional Op Co’s. Allowing for data-driven UX development and business

What?

It all started with the spec. We spent multiple sessions with the team talking about what they wanted to get out of reporting and how those actions would be implemented. As with all these things, it evolved as we went along. This project due to its scale, required a custom tracking installation, using (in part) GTM. Then we put our collective Converted noggins to analysing and feeding back the insights we uncovered.

Winning

For the first time, Ricoh was able to use accurate data and new business intelligence from across Europe, that helped change and shape their approach to servicing their clients, their internal works flows & future strategy. For the better…obviously.

20%

Increase in UK conversion rate

54%

Increase in
transactions

83%

increase
in revenue

Case Studies

Just some of our activity, results and experiments.

CRO research and testing leads to big wins for this B2B manufacturer.

CRO Optimisation

Footwear giant has their performance Converted after CRO research informs a new marketing strategy and website experience.

Design & Development Digital Marketing

A group-wide project leads to key changes in approach, culture & results. Digital Impact Award 2018 winner for best digital campaign & strategy in Education.

Digital Marketing Optimisation

CRO. Marketing. Creative. The full bag of mashings leads to record-breaking results for this amazing furniture company.

Design & Development Digital Marketing

Brand new website and significant performance improvements for this fashionista.

Design & Development

CRO research and testing leads to big wins for this B2B manufacturer.

CRO Optimisation

Footwear giant has their performance Converted after CRO research informs a new marketing strategy and website experience.

Design & Development Digital Marketing

A group-wide project leads to key changes in approach, culture & results. Digital Impact Award 2018 winner for best digital campaign & strategy in Education.

Digital Marketing Optimisation

View all our case studies

5.0 Rating

Paul

Verified Buyer

Converted are an extremely good partner to our business and genuinely feel like part of the team. They are responsive, proactive and provide excellent support, both in terms of managing our campaign activity and ensuring that we are equipped with the most up to date knowledge of trends and digital best practice. I have no hesitation in recommending Converted, a great team.

Mark

Verified Buyer

Been working with Converted for some time and genuine feedback is they offer a 5* service. Down to earth, very communicative, on the ball and know what they are doing. All the team we have spoken with have been fantastic, and account managers are very responsive to any questions.

Most importantly: They deliver results.

Adrian